Unable to Communicate with Device

Q&ACategory: CommanderUnable to Communicate with Device
Nats asked 4 months ago

I have been using the Elite version of WMD for a few months now but for the past 2 days commander can\’t seem to find the phone Im tracking. It keeps saying \”Unable to Communicate with Device\” however I know the mobile data, GPS and WiFi is connected, and I know none of the settings have been disabled nor has it been uninstalled. As far as I know the power saving and task manager app has been turned off so Im not sure why it can\’t locate the phone? Any ideas?

3 Answers
Brad Degelau Staff answered 4 months ago

Try turning wifi off. Some wifi network may block us, especially if your on a corporate network.

Nats answered 4 months ago

The phone is not in an office all day, it\’s mostly on the road. If the app button is hidden and the person finds it in the application manager and pushes \”forces stop\” to stop it from working as they cannot \”uninstall\” without my permission, would that also cause the app not to work, or would it inform me?

Brad Degelau Staff replied 4 months ago

Try deleting the device from your account and linking it back again.

As for the force stop, that would do nothing to effect our app. It may stop it from doing what is doing at that moment, like getting location. But the app would just start itself back up again.

Nats answered 3 months ago

Hi Brad I deleted the account and reinstalled it on the phone, it worked for 3 days then stopped again even though mobile data, GPS etc are all activated and working. Is there perhaps another setting on the phone that could disable it from working? I enabled \”Sync\” when I reinstalled so I thought maybe that had something to do with it. This is very frustrating. The power saving app has been turned off.

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