Hello, Most of the time locating fails on a Samsung Grand Prime from Web commander \”Unable to communicate with device\”. Once in a while it works. Checked to make sure location is on, wifi is on, data connection is on, roaming is on. Have another phone and it locates fine nearly every time. Suggestions? Love the app, when it works. Thanks,
Do you have any task manager apps or power saving settings enabled? Its possible another app is turning data off or killing WMD while it works in the background to get location.
Swiped down and saw that power saving was on. Turned it off but still doesn\\\’t locate ”Unable to communicate with device” Don\\\’t know what other apps could be running, I don\\\’t see anything.
You could also try removing the device from your account and linking it again. Its possible it became out of sync. It should resync if that happens, but could have failed.
OK, re-synched the account and that seemed to work, until I closed the app on the phone. Turned the app back on on the phone and Commander on the PC locates it. Turn the app on the phone off, Commander can not locate. This should work with app closed on the phone right?